orichalcum

So, I understand that my cable/phone/internet/electricity companies all want to keep my service. But do they have to make it so #%%@$@ difficult to find out how to cancel service from them?

Take, for instance, Vonage. Under the FAQ, upon searching for "stop service," we find this gem:

I am moving in with a roommate. What do I need to do to stop my Vonage service?

Congratulations! Vonage offers the convenience of taking your number with you so you there is no need to disconnect! Keep your Vonage service, keep your phone number, keep your independence and keep your privacy. As long as you have high speed internet access at your new address you can re-connect the service in your new home. You can also run a 2nd line through the same internet connection for your roommate! Use your Online Account to add a 2nd line today at www.vonage.com.

No, no, I want to "stop my Vonage service." Upon calling them, I reach an automated phone tree, where there is no option for stopping service until the third branch on the phone tree, Button #5, #4, #2.

I just want to get what I want. Is that so much to ask?