orichalcum

I agree -- it's totally evil how they try to keep your service by just refusing to answer your call in a timely manner. I was on hold for about an hour yesterday trying to cancel my AT&T service, after which I found I'd been routed to the California AT&T service! This after I'd already punched in my Connecticut phone number. Geez, you'd think the phone company would understand phones better.

But it got better:

Me: "But I punched in a Connecticut phone number!"
Rep: "Okay, well here, let me give you the number to call..."
Me: "Oh, no you don't. I didn't wait an hour on hold only to have to call another number. You're going to transfer me, please."
Rep: "Sir, I can't transfer you to Canada, you'll have to call them yourself."
Me: "Canada? Who said anything about Canada?"
Rep: "Where did you say you were calling from?"
Me: "Connecticut."
Rep: "..."
Me: "Connecticut, United States."
Rep: "...All right, let me transfer your call."